BSNL Plan Change

How to Change Your BSNL FTTH or Broadband Plan Online?

The topic of how to change the BSNL broadband plan will inevitably arise in the minds of all BSNL broadband users from time to time.

Customers with BSNL Bharat Fiber (FTTH) and DSL Broadband can quickly modify their existing broadband plan online using the BSNL Selfcare Portal.

The same portal can be used for BSNL landline plan changes.

There is no need to visit the BSNL Customer Service Center (BSNL CSC) to upgrade or downgrade your BSNL FTTH or DSL plan to a plan of your choice straight away from your home or workplace.

Without a doubt, this is the simplest way to change your BSNL broadband plan. The below description will teach you how to modify your broadband package online in great detail.

You will be able to make the changes you choose by simply following the easy steps provided.

Users may be wondering how to modify their BSNL internet plan because the state-run Telco has been actively changing its plans by offering various benefits.

Procedure to Change Your BSNL Broadband Plan

As previously mentioned, changing the Broadband or FTTH plan is done using the self-care portal.

Customers with both a landline and a mobile phone can also use the same portal. Customers can move to any Bharat Fiber, FTTH, or ADSL broadband internet plan they want from anywhere on any device using this self-service platform.

Here we will go over the entire BSNL Bharat Fiber (FTTH) and Broadband online plan-changing process using the BSNL Selfcare Portal.

However, before beginning the BSNL broadband plan change procedure, a user must first register at the BSNL Selfcare Portal with all important information about their existing services, such as their Customer ID, Billing Account Number, Service ID (Telephone Number), and so on.

All of this service-related information is available on your most recent BSNL telephone bill.

Step 1: Visit the Self-care portal

First, navigate to the BSNL Self-Care site using the URL provided below.

Step 2: Sign up and Register your account

As we discussed, to change your BSNL broadband plan, you must first register on the BSNL Self-Care portal.

New users may quickly sign up by entering information such as their name, email address, and mobile phone number.

A customer may manage his current BSNL Broadband, fibre-to-the-home (FTTH), Landline, and Mobile connections online from anywhere in the globe by signing up and enrolling in the BSNL Selfcare Portal.

When you open the BSNL Self-Care site, you must enter your customer ID to register.

This is necessary if you want to make use of all of the portal’s features. You will be prompted for your email address, username, and security question.

BSNL will call you within 24 hours to validate your information before activating your account. After you’ve signed up, follow the steps below to update your BSNL broadband plan online.

Step 3: Log in to the BSNL Self-Care portal

Following successful registration, customers may access the BSNL Selfcare Portal using the username and password they generated during registration.

You can view all of your subscription details for the registered account here.

Step 4: Submit your plan change request

After logging in, the Billing Account Number will be highlighted under the My Accounts page.

Customers must add their services one by one on the self-care portal after signing up by clicking the ‘Add Customer Account‘ link and entering their customer ID, service ID, and billing account number.

When you complete the BSNL Selfcare Portal Registration Process, you will receive clear instructions on how to set up a customer account.

Now, click on the Billing Account Number provided, and your “Options” panel will load with several settings on the left side of the screen.

Then click on ‘Change Tariff Plan‘ after selecting ‘Modify Services‘. Then, a new page will appear with four options for confirming the new broadband internet subscription.

The options are:

  • Declaration
  • Service Type
  • Select Plan
  • Confirmation

To change your landline, FTTH, or ADSL broadband plan, click ‘Next‘ on the Declaration page after accepting the Terms and Conditions.

Select the Bharat Fiber (FTTH) / Landline / Broadband number from the drop-down list in the Service Type Section. To go to the plan selection, click Next.

The ‘Select Plan‘ option displays all possible subscription plans as well as the currently active tariff plan.

Choose a new broadband or FTTH internet plan from the list of existing plans to which you want to move.

If the necessary plan is not available on this current page, proceed to the next available page number to locate the best plan of your choice.

After selecting the desired plan, a tiny window will appear with monthly, half-yearly, annual, two-year, and three-year costs for the selected plan. At the bottom of the page, click the ‘Add this plan‘ link.

The selected plan, together with its Plan ID, Plan Name, and Plan Type, will then be presented on the screen for verification.

When you click ‘Next,’ it will ask for confirmation of the selected plan.

If you need to, you can subsequently convert to an annual or higher payment scheme by contacting the local BSNL Customer Service Center (BSNL CSC).

Your old plan, as well as the new plan you selected, will be provided in the Confirmation window.

After you have verified the plan name, click the ‘Submit Change‘ button to submit your request for a BSNL FTTH or Broadband plan change.

You will receive a ‘Service Request Number after completing the above easy steps in this online self-care portal.

The following working day, a BSNL representative may contact you via the mobile phone number you provided to confirm your request and complete the plan change.

Your new plan will be activated after verification. The service request number may also be used to follow the status of your plan modification request in the BSNL Selfcare Portal.

BSNL has introduced many appealing Unlimited Bharat Fiber Broadband Plans beginning at ₹329.

Following the steps outlined above, qualified users can use the BSNL Selfcare Portal to seek a plan upgrade or downgrade.


I hope you learned how to change your BSNL broadband or FTTH plan through a simple online process.

Simply go to the BSNL self-care portal and follow the steps outlined above.

After changing the plan online, the new broadband plan will be activated, and you will be able to enjoy the benefits of the new plan without having to go through the trouble of cancelling the old plan.

Frequently Asked Questions

Can we change the BSNL broadband plan online?

Yes. You can change your BSNL broadband plan online using their self-care portal. Previously, there was the option to upgrade or downgrade the plan. However, there is currently only one option for upgrading, and to downgrade, you must submit a written request to the nearest BSNL office.

Can we change the BSNL broadband plan in the middle of the month?

Yes. You can change your BSNL broadband or FTTH plan at any time, and your next bill will reflect the change.

Can I downgrade my BSNL broadband plan?

Yes. The BSNL broadband plan can be downgraded. However, you must go to your nearest BSNL office to do so.

How much time does it take to change the BSNL broadband plan?

Within two days of your request, the change is reflected in the system. You can check the change status on the BSNLselfcare portal as well.

How to change the BSNL FTTH plan?

The procedure for changing the BSNL FTTH plan or the standard DSL broadband plan is the same as described in this article.

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