How to Change Your BSNL FTTH or Broadband Plan Online?
Quick Answer: You can change your BSNL FTTH or broadband plan online in two ways: through the BSNL Selfcare web portal (selfcare.bsnl.co.in) or directly from the BSNL Selfcare mobile app, which now supports landline and FTTH plan changes as well. Most upgrades are processed within 1–2 working days, while downgrades may still require a written request at your local BSNL office in some circles.
BSNL Bharat Fibre (FTTH) and DSL broadband customers no longer need to visit a BSNL Customer Service Centre just to switch plans. Both the Selfcare Portal and the newer Selfcare app let you upgrade or downgrade your plan from home, and the same tools also work for landline plan changes.
This guide walks through both methods in detail, so you can pick whichever is more convenient for you.
What You’ll Need Before You Start
Before changing your plan, keep the following details from your latest BSNL bill handy:
- Customer ID
- Billing Account Number (BA Number)
- Service ID (your BSNL telephone/FTTH number)
- Registered mobile number, since OTP verification is now required to log in and confirm plan changes
Having these ready avoids delays during registration, since BSNL will need to verify your identity through an OTP sent to your registered mobile number before processing any plan change.
Related: How to Configure a BSNL FTTH Modem (ONT) for Internet & Voice
Method 1: Change Your Plan via BSNL Selfcare Portal (Website)
Step 1: Visit the Selfcare Portal
Go to selfcare.bsnl.co.in and select your telecom circle if prompted.
Step 2: Register Your Account (First-Time Users Only)
If you haven’t registered before, sign up using your Customer ID, name, email address, and mobile number. BSNL will verify your details, typically within 24 hours, before your account is activated.
Step 3: Log In and Add Your Account
Once registered, log in with your username and password. If your FTTH/broadband account isn’t already linked, click “Add Customer Account” and enter your Customer ID, Service ID, and Billing Account Number.
Step 4: Navigate to Change Tariff Plan
Click your Billing Account Number, then go to Modify Services → Change Tariff Plan. You’ll see four steps: Declaration, Service Type, Select Plan, and Confirmation.
Step 5: Select Your New Plan
Accept the terms on the Declaration page, then choose your Bharat Fibre/FTTH/Landline service from the Service Type dropdown.
On the Select Plan page, browse available plans, including monthly, half-yearly, annual, and multi-year pricing options, and click “Add this plan” once you’ve made your choice.
Step 6: Confirm and Submit
Review the Plan ID, Plan Name, and Plan Type shown, then click Next to reach the Confirmation page. Verify both your old and new plan details, then click Submit Change.
You’ll receive a Service Request Number, which you can use to track your request’s status directly on the portal. A BSNL representative typically calls to confirm the request within the next working day before the new plan is activated.
Method 2: Change Your Plan via the BSNL Selfcare App
BSNL’s Selfcare app now supports landline and FTTH plan changes directly, which is often quicker than the web portal if you’re already using the app for bill payments or recharges.
- Download the BSNL Selfcare app from the Google Play Store or Apple App Store, if you haven’t already.
- Log in using your registered mobile number and OTP.
- From the dashboard, select your Landline/FTTH account.
- Look for the Plan Change / Upgrade Plan option under your account’s service menu.
- Browse available plans, select your preferred one, and confirm the change.
- You’ll receive a confirmation and a request number within the app, similar to the web portal process.
The app version of this process has been simplified compared to the original web portal flow, though the underlying verification and activation timeline remain the same.
Related: What Is BSNL Bharat Air Fibre? | How Is It Different from BSNL Bharat Fibre?
How Long Does the Plan Change Take?
Most plan changes reflect in BSNL’s system within 1–2 working days of your request, whether submitted through the portal or the app.
You can track the exact status using your Service Request Number on the Selfcare portal at any time.
A BSNL representative may call your registered mobile number to confirm the request before the new plan activates, so keep an eye out for that call to avoid delays.
Upgrading vs Downgrading: What’s Different
Upgrading to a higher-value plan is fully self-service through both the portal and the app in virtually all circles. Downgrading, however, can behave differently depending on your specific BSNL circle.
In some circles, downgrade options now appear directly within the Selfcare portal’s plan list, letting you self-serve the entire process. In others, downgrades still require a written request submitted at your nearest BSNL Customer Service Centre (CSC).
If you don’t see your intended downgrade option listed in the portal or app, don’t assume it isn’t possible. Check with your local BSNL CSC or call customer care, since this restriction is circle-specific rather than a universal BSNL policy.
Common Issues While Changing Your BSNL Plan
- OTP not received: Confirm your registered mobile number is correct and active; a mismatched or inactive number is the most common cause of OTP delivery failure.
- Desired plan not visible: Some plans are only available on request from your local BSNL office rather than listed in the standard Selfcare catalogue. Contact your CSC if a specific plan you’ve heard about isn’t showing up.
- Account not linking properly: Double-check that your Customer ID, Service ID, and Billing Account Number exactly match what’s shown on your latest bill; small mismatches are a frequent cause of failed account linking.
- Delayed activation: If your plan hasn’t activated after 2–3 working days, use your Service Request Number to check status on the portal, or contact BSNL customer care directly.
Current BSNL Broadband Plans Worth Considering
BSNL has introduced several Unlimited Bharat Fibre broadband plans starting from around ₹329 a month, covering a range of speeds and data caps for different household needs.
If you’re changing your plan anyway, it’s worth comparing your current plan against BSNL’s latest offerings before committing to your next choice, since pricing and included benefits are revised periodically.
Related: How to Increase BSNL Internet Speed?
Frequently Asked Questions
Yes, you can change your BSNL broadband or FTTH plan online using either the Selfcare web portal or the BSNL Selfcare mobile app, both of which now support plan changes directly.
Yes, you can request a plan change at any time. The change will typically be reflected in your next billing cycle.
It depends on your circle. Some circles now allow self-service downgrades directly through the Selfcare portal, while others still require a written request at your nearest BSNL office. Check your account’s plan list first before assuming you need to visit in person.
Most plan changes are processed within 1–2 working days of submitting your request, and you can track progress using your Service Request Number on the Selfcare portal.
The process for changing an FTTH plan is identical to changing a standard broadband plan; both are handled through the same Selfcare portal or app, using the same “Change Tariff Plan” or “Plan Change” option.
Yes, the BSNL Selfcare app now includes a dedicated Landline/FTTH Plan Change feature, letting you complete the entire process from your phone without needing the web portal.
In most cases, yes, some users have reported needing to create a fresh account on the app even if they’re already registered on the web portal, since the two currently use separate account systems.
Keep your Customer ID, Billing Account Number, Service ID, and registered mobile number ready, since all of these are required during registration and OTP verification.
No, your existing plan and connection remain active until the new plan is confirmed and activated. There’s no service interruption during the standard plan-change process.
It’s a unique reference number generated when you submit a plan change request, which you can use to track its status on the Selfcare portal. Keep it handy if you need to follow up with BSNL customer care about a delayed request.
Yes, most BSNL broadband plans offer monthly, half-yearly, annual, and multi-year payment options, and you can select your preferred billing cycle during the plan selection step.
BSNL added OTP verification as a security measure to confirm that plan change requests are genuinely being made by the account holder, reducing the risk of unauthorised changes to your account.
Some plans are only available through direct request at your local BSNL Customer Service Centre rather than being listed in the standard online catalogue. Contact your nearest BSNL office if a specific plan isn’t showing up online.
No, changing your broadband or FTTH plan doesn’t affect your landline number or service, since they’re managed as separate service types within the same account, even though both are changeable from the same portal.
If your request hasn’t been processed within 2–3 working days, check the status using your Service Request Number on the Selfcare portal, or contact BSNL customer care directly for an update.
Related: Know About BSNL IPTV Plans and How to Get Them
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