In this post, we are attempting to clarify how we can obtain BSNL SIM replacement. Many mobile customers have to confront this condition, irrespective of the telecom service provider to which they are subscribed.
The procedure for getting a BSNL duplicate SIM card is almost the same as in the case of getting a new SIM card.
BSNL new SIM card
You must visit either of the BSNL service centers or any BSNL approved dealers to get your new BSNL SIM card. You need to carry a copy of your Aadhar card or any other POI (Proof Of Identity) and POA (Proof Of Address) documents.
You will then be advised to verify your fingerprint on the scanner, and an OTP will be issued automatically on your Aadhaar registered mobile number. It is an OTP identification check which has to be turned over to the BSNL official.
Upon successful verification of identity and address, a new BSNL SIM card will be issued in the name of the Aadhaar owner.
Charge for a new SIM card is free across the country.
BSNL SIM replacement
In the following situations, a duplicate SIM card is needed.
- Old SIM doesn’t work
- Replace 2G/3G with a 4G SIM card
- Need a new SIM card for a new mobile phone
- Old mobile is lost with the SIM card
- Blocked by the wrong PUK
- For the activation of international roaming
- The SIM card is invalid and an emergency call is only possible.
Whatever the case may be, the process for receiving a duplicate SIM is the same as in the case of a new SIM, except you need to state the purpose for the SIM change to the BSNL representatives. There is no BSNL duplicate sim application form to download, officially.
The fee for having a duplicate SIM is ₹50 in almost all circles. Although the fee for a replacement SIM is absolutely free in those places where 4G is being rolled out.
As in the case of a new SIM card, a duplicate SIM will be assigned to you on a satisfactory identity and address validation. One who wants a duplicate SIM should be present themselves directly to the service point in both cases.
The old SIM card will be deactivated shortly after the new SIM card is activated. The new BSNL SIM cards can be used in nano, micro, or mini SIM slots as per customer requirements.
The new SIM card will carry all your balance, including Data, Voice, SMS, and the validity of the previous SIM card.
All of these procedures for new SIM and duplicate SIM are relevant to all prepaid and postpaid consumers.
The only thing you bear in mind is that when you apply for a duplicate SIM, you have to approach the same BSNL circle from where you took the previous SIM.
What have to do if you lost BSNL SIM?
When you have lost your BSNL SIM, call the BSNL Customer Care Number on 1503 (from the BSNL phone) or 18001801503 (from other providers’ numbers) immediately and forward the issue.
They’ll verify the authenticity of your call, and do what’s needed to block the missing SIM.
It is also advisable to reach the customer service center as early as possible. Then apply for a duplicate SIM and have it activated. When the new SIM is activated successfully, the lost one will be deactivated.
Read : What Is GP1 And GP2 In BSNL?
Frequently asked questions:
You should apply for a BSNL SIM change at the BSNL service center and the replacement SIM will be assigned to your old mobile number.
The procedure for the BSNL sim exchange is the same as for a duplicate SIM card. The new BSNL SIM card can be used as nano, micro, or mini SIMs.There is no separate BSNL micro-sim application form or BSNL nano sim application form.
To block your BSNL SIM, you must call BSNL Customer Support on 1503 (from the BSNL phone) or 18001801503 (other networks) to ask them to block your SIM card. SIM will be blocked immediately after your identity has been verified.
PUK (Personal Unblocking Key) is a special code to unblock a SIM card if it is locked due to three incorrect consecutive PIN entries. It is an eight-digit number and this is available on the SIM package.
Customers who want to get a BSNL postpaid SIM card must go to their nearest BSNL service centre and submit an application form along with proof of identity and proof of address. Following verification of these details, a BSNL postpaid SIM card will be issued to you.
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(First Published on November 15, 2020)
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